Industries and clients

We are a company that adapts to the specific needs of your company and your industry, discover our experience:

Study Case

Merck (also known as Merck Sharp & Dohme or MSD outside the United States) is a multinational pharmaceutical company with headquarters in the United States and a strong global presence.

The Latin American Region sales and marketing operations of Merck had problems organizing data coming from multiple sources of information. They were not able to properly visualize marketing and sales data, and a number of errors in their dashboards made them unfit as a tool to analyze sales incentive payments.

Solution

Heinsohn improved and updated the software application and developed a web and mobile platform that connects and collects data and tracks the information of the patients that are registered in the platform.

The solution included a number of dashboards to support the daily activities and decisions of Key Account Managers (KAMs) that included all key account information about their customers. The solution also included the analysis of sales data for Merck Latin America, including sales by country and region, client, product, and priority in addition to Inventory Details. The Dashboard facilitated the understanding by the Regional Team of the following items by country and month: • Number of participants achieving bonuses vs the total unit eligible population • The overall distribution (actual vs target) and hence business unit compensation • The average bonus received • Directionally, the amount awarded as a % of base salary Heinsohn also created an Oncology Dashboard for its cancer drug Keytruda, that analyzes sales data for the Merck SalesForce in Argentina. Heinsohn used its knowledge and expertise as a Tibco partner, to develop the Data Reports using Tibco’s Spotfire.

Benefits

With the enterprise data warehouse DHL Global Forwarding was able to improve their decision-making strategies and understanding of their clients’ needs and patterns as well as their experience. At the same time, they optimized costs and efforts of the operation using near real time visualization and alerts to continue with their position as a worldwide leader on air and ocean freight forwarding services.

Technologies

Study Case

Improving the operational efficiency of Nonprofits

World Vision Organization works on the well-being and protection of children in vulnerable situations.

 As many nonprofits, World vision had unique operational needs that traditional software applications did not address properly. World Vision did not have an effective way of building and maintaining the trusted and long term relationships that they needed to have with their constituents, including donors, supporters, partners, case managers and beneficiaries. They also, lacked a comprehensive system for fund raising, or a system that would allow them to measure the impact of their program or adequately respond to global events and emergencies. Their system was managed very manually and included a lot of disorganized information.

World Vision

Solution

Using the Salesforce nonprofit success package as a basis, Heinsohn was able to implement in a short time, a comprehensive operations system that included functionality for fundraising, communications, case management, sponsors management and relationships management, and was able to integrate it with World Vision’s internal applications and Hubspot for their marketing campaigns. Salesforce Nonprofit cloud platform provided the functionality required to perform the necessary automation and actionable insights. As a Salesforce partner, Heinsohn provided the expertise and knowledge of the Salesforce platform and its understanding and knowledge of the needs of a non-profit organization, to rapidly customize the platform to the specific needs of Word Vision using APEX, Salesforce programming language. Heinsohn also used its experience as a system integrator, to integrate the developed software with existing internal applications

Benefits

As a result of this implementation World Vision was able to improve its operational efficiency in more than 50%, significantly reduce its costs, increase its fundraising capabilities, have a real time view of its operations, and have a better way to trace and measure the social and economic impact of their programs. The system was in production after only 5 months.

Technologies

Study Case

Ministry of Mines and Energy Colombia

Data integration, interoperability project, and advanced data analytics of the Colombian Mining and Energy Sector.

Ministry of Mines and Energy Colombia

Solution

Methodology: 
  • To achieve the proposed objective, a grouping of the information needs of the sector (Ministry and six attached entities) was carried out, which are identified as Sectoral Ambitions. 
  • Data sources are identified, mapped, and validated. 
  • The Architecture for the deployment of the ambitions is implemented. 
 
Architecture: 
  • Cloud architecture with PAAS and IAAS. 
  • Infrastructure on Azure. 
  • Interoperability platform with Azure Logic Apps, Azure function, and API management. 
  • Data integration platform with Data Factory, Synapse analytics, Analysis services, API connections, and SQL Server 
  • Analytics platform with app service, Key vault, and powerBI. 
Process lifting: 
  • 69 use cases. 
  • 32 boards. 
  • 21 User Stories. 
  • 477 technical documents generated. 
  • 169 lifting sessions.
  • Three releases 
  • 18131 hours of development. 
  • Five months. 
  • 32 boards. 
  • 43 people on the team.

 

UX: 
  • Information portal is defined to present the boards. 
  • The presentation of the boards is defined in two large groups: summary type and indicator type. 
  • The components of each dashboard are defined in a standard way: Title, date of last update, filters, graphics and maps area, indicators, and analysis card. 
     
Additional characteristics: 
  • Parallel development. 
  • Use of the AZURE platform. 
  • Standardization of information query methods. 

Study Case

Andesia is a multinational logistics company with a fully unified distribution chain that serves multiple countries from Asia, Europe, North and South America.

Their distributive presence includes warehousing, logistics services, financial services, and marketing initiatives for industrial products such as aluminum, chemicals, and plastic. Like many logistics companies, Andesia sought to improve the effectiveness and speed of price quote generation for their commercial department.

Andesia

Solution

  1. Automated system with different parameters for the administrator profiles:
    • Demand management
    • Product management
    • Quote file generation
    • Incoterms data use for quotes
    • Freight management

  2. Customized platform for the generation of commercial quotes that calculates prices using cargo information, commissions, client requests, etc.

  3. Security – Parameterization and user administration

  4. Customer community

  5. Integration with Salesforce CRM

Benefits

50% time reduction in quote generation More accurate calculations to generate precise information for the client in less time 20% error reduction in quote generation 80% more time-efficient generation of commercial quotes Significant reduction in data processing times Fast implementation in less than 5 months

Technologies

Study Case

Enterprise Product Master is the application where are stored all products currently commercialized by TIBCO and the sales configurations when doing business.

TIBCO Software Inc is a global technology company based in the Silicon Valley recognized for their integration, analytics and technology solutions all over the world. The company needed to optimize the platform used to distribute new versions of software in order to improve customer experience.

 

TIBCO

Solution

Heinsohn played a key role with the implementation of an API solution using TIBCO’s own ActiveMatrix BusinessWorks that automated many of the manual activities involved on this internal process. The solution connected a vast majority of internal services, data sources and applications to provide a secure and reliable experience for both internal and external users as well as the fundamentals to enhance the solution for the changes required by the industry and the customers. It used TIBCO Spotfire reports and dashboards to view and analyze the data in near-real time.

 

The solution required to fully optimize the response times between the web application build by our team using Microsoft Technologies and TIBCO systems including a master data management service also powered by TIBCO. This process was challenging, as we needed to fine tune multiple integrations in order to make sure it was aligned with the best practices for integration services and to achieve the response times defined by their internal teams.

We have been working with them since 2011 and we are still providing maintenance and enhancements to this and multiple other integration services.

 

Benefits

As a result of the implementation TIBCO Software Inc was able to improve their internal release process in more than 20%, significantly reduce the risk of human related errors and have a stronger control of the products and versions released and distributed to the customer’s.

 

Technologies

What do they say about us?

Carl Hirschman
Carl Hirschman
CEO AND Founder Caretree
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Heinsohn Business Technology is an effective partner such that they are entrusted with the client’s entire development portfolio. They excel in project management, problem-solving, and communication. Their adaptability is complimented by their proactivity, and they deal with problems swiftly
Fanny Santamaria
Fanny Santamaria
Director and current Social manager of Natalia Ponce de León Foundation
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“We chose Heinsohn for the ease of its platform and for the people who approached us and advised us. The follow-up by the development team was and is permanent to be able to access the platform and manage it in an optimal way”
Guiovanna Rocca
Guiovanna Rocca
Director of Operations and Quality management Juanfe Foundation
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“The information system has contributed to have more organized, consolidated and data control information, facilitating the analysis of the current situation of the beneficiary and the baby as well as their psychosocial, academic and healthcare follow-up”
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